General CD Key Questions
When does my pre-order key arrive?
When you buy a game that is on pre-order, we typically email the CD Key on the day of release.
Please check the date and time of release in your timezone.
I didn’t get my key. What should I do?
It’s unusual for this to happen, but sometimes the email about your key can get caught in your spam folder. Please check both your spam folder and your promotions inbox (if you have one) for your email.
If you purchased with either PayPal or Apple Pay, please check the email account associated with these payment methods if it’s different to the one you selected when checking out.
If your key hasn’t arrived within 10 minutes of your order, please contact our friendly support team. They will assist you.
For pre-order games, we typically share the key via email on the day of release shortly before or after the official release date.
Payment
Are my personal details and credit card details safe?
Yes. We are a trusted partner of PayPal, Mastercard, and Visa. We use the latest security technologies to ensure your information is safe and secure.
Which currencies do you accept?
Prices are displayed on our site in all major currencies including GBP, USD, EUR, AUD etc. However, you will be billed in GBP. We also accept transactions in Crypto.
What payment methods do you support?
Customers can securely checkout with PayPal, all major Credit/Debit cards, and Crypto Currencies.
Crypto Payments
Gift Cards
How do I use this gift card?
At checkout, there is a section called ‘Gift Card’. Simply enter the gift card number here and hit apply.
Can I exchange this gift card for cash?
The gift card can not be exchanged for cash.
What if the game I want to buy is more expensive than the gift card amount?
No problem. If the cart value is greater than the gift card amount, you will just need to pay the difference.
What happens if I don’t spend all the gift card value in one purchase?
You can use the gift card multiple times. The remaining balance will stay on the gift card until you either spend the entire value or the card expires.
When does the gift card expire?
The gift card expires 365 days from purchase date.
Other Questions
Why are your products so cheap?
Our management team have over thirty years of combined experience within the industry with an extensive network of suppliers and contacts from which to source products. We buy from all corners of the globe to ensure the cheapest possible prices and as we only sell products in digital form we're able to make significant savings on postage and related expenses - we then pass these reductions on to you, which ensures our pricing is the most competitive around!
